Technical Support FAQ
The Ranker's Way | Complete Troubleshooting Guide
Course Activation
How do I activate my course?
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- Install and open the app.
- Login using your registered mobile number.
- Go to My Courses.
- Your enrolled course will be displayed.
- Click Activate button.
My course is not showing — what should I check?
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- Ensure you are logged in with same number used during purchase.
- Verify course validity has not expired.
- Refresh app or login again.
- Check internet connection.
Login & Account
OTP not received — how to fix?
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- Check mobile network.
- Verify SMS is not blocked.
- Wait 1–2 minutes and retry.
- Restart device and try again.
Incorrect password or login failed?
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- Enter correct mobile number.
- Check Caps Lock.
- Use Forgot Password option.
- Login using new password.
Video Playback & Lectures
Lectures not playing or buffering?
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Please fill Technical Support Form:
App Installation & Downloads
Windows app not installing properly?
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- Uninstall old app version.
- Clear temporary files.
- Install latest version again.
Lecture download not available on mobile?
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- Lecture download not available on mobile.
- You can watch online lectures.
- Use stable internet connection.
Device Compatibility & Access
How to access lectures on different devices?
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Device Change & Device Limit
How many devices are allowed?
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One mobile/tablet and one laptop are allowed per account.
One mobile + one laptop OR One tablet + one laptop.
How to change my device?
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Laptop Device Change
- Install app on new laptop.
- Login with registered account.
- Click Device Change Request.
- Wait for approval.